array(7) { [3949]=> array(35) { ["ID"]=> string(4) "3949" ["reservation_id"]=> string(5) "38904" ["ondate"]=> string(19) "2020-03-09 16:12:22" ["IP"]=> string(12) "192.168.1.60" ["language"]=> string(2) "en" ["submitter_name"]=> string(14) "Matthew Harris" ["submitter_country"]=> string(14) "United Kingdom" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "4" ["website_resort_info"]=> string(1) "4" ["website_hotel_selection"]=> string(1) "3" ["website_hotel_info"]=> string(1) "3" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "4" ["reservation_friendly"]=> string(1) "4" ["reservation_competent"]=> string(1) "4" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "4" ["hotel_services"]=> string(1) "2" ["hotel_location"]=> string(1) "4" ["hotel_value"]=> string(1) "3" ["hotel_total"]=> string(3) "3.2" ["hotel_comment"]=> string(79) " Using Bulgariaski.Com was easy and I would happily recommend and use it again " ["general_comment"]=> string(78) "Using Bulgariaski.Com was easy and I would happily recommend and use it again " ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "0" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "3" ["display_day"]=> string(1) "9" ["display_year"]=> string(4) "2020" } [3933]=> array(35) { ["ID"]=> string(4) "3933" ["reservation_id"]=> string(5) "37817" ["ondate"]=> string(19) "2020-02-26 11:31:35" ["IP"]=> string(12) "192.168.1.60" ["language"]=> string(2) "en" ["submitter_name"]=> string(15) "Nikki Addington" ["submitter_country"]=> string(14) "United Kingdom" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "4" ["website_resort_info"]=> string(1) "4" ["website_hotel_selection"]=> string(1) "4" ["website_hotel_info"]=> string(1) "4" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "4" ["reservation_friendly"]=> string(1) "5" ["reservation_competent"]=> string(1) "5" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "4" ["hotel_services"]=> string(1) "4" ["hotel_location"]=> string(1) "3" ["hotel_value"]=> string(1) "4" ["hotel_total"]=> string(3) "3.8" ["hotel_comment"]=> string(313) "Booking for the hotel, transfers and ski equipment and school was all really easy. The transfer guys were great. Hotel was nice, food was good, pool area nice and quiet and the room was fine just needed more storage. Ski school was great. Would definitely recommend using Bulgaria ski and would book again myself." ["general_comment"]=> string(313) "Booking for the hotel, transfers and ski equipment and school was all really easy. The transfer guys were great. Hotel was nice, food was good, pool area nice and quiet and the room was fine just needed more storage. Ski school was great. Would definitely recommend using Bulgaria ski and would book again myself." ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "0" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "2" ["display_day"]=> string(2) "26" ["display_year"]=> string(4) "2020" } [3769]=> array(35) { ["ID"]=> string(4) "3769" ["reservation_id"]=> string(5) "34894" ["ondate"]=> string(19) "2018-03-21 12:49:16" ["IP"]=> string(11) "78.128.79.7" ["language"]=> string(2) "en" ["submitter_name"]=> string(13) "Duncan McColl" ["submitter_country"]=> string(14) "United Kingdom" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "4" ["website_resort_info"]=> string(1) "4" ["website_hotel_selection"]=> string(1) "4" ["website_hotel_info"]=> string(1) "4" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "4" ["reservation_friendly"]=> string(1) "5" ["reservation_competent"]=> string(1) "4" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "3" ["hotel_services"]=> string(1) "3" ["hotel_location"]=> string(1) "4" ["hotel_value"]=> string(1) "3" ["hotel_total"]=> string(3) "3.2" ["hotel_comment"]=> string(336) "Only saw Diane once to pick up the Vouchers which goes to say how well everything was organised. The hotel was ok until the tap in the bathroom broke, flooded the room and ruined some of my daughters possessions. She was moved to another smaller room but no compensation was offered for the upheaval. Apart from this hotel is good 4*" ["general_comment"]=> string(336) "only saw Diane once to pick up the Vouchers which goes to say how well everything was organised. The hotel was ok until the tap in the bathroom broke, flooded the room and ruined some of my daughters possessions. She was moved to another smaller room but no compensation was offered for the upheaval. Apart from this hotel is good 4*" ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "0" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "3" ["display_day"]=> string(2) "21" ["display_year"]=> string(4) "2018" } [3548]=> array(35) { ["ID"]=> string(4) "3548" ["reservation_id"]=> string(5) "31392" ["ondate"]=> string(19) "2017-01-13 13:15:35" ["IP"]=> string(11) "78.128.79.7" ["language"]=> string(2) "en" ["submitter_name"]=> string(11) "Aimee Boyle" ["submitter_country"]=> string(2) "UK" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "5" ["website_resort_info"]=> string(1) "5" ["website_hotel_selection"]=> string(1) "5" ["website_hotel_info"]=> string(1) "5" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "5" ["reservation_friendly"]=> string(1) "5" ["reservation_competent"]=> string(1) "5" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "3" ["hotel_services"]=> string(1) "3" ["hotel_location"]=> string(1) "5" ["hotel_value"]=> string(1) "5" ["hotel_total"]=> string(3) "4.0" ["hotel_comment"]=> string(247) " Reception staff quite rude.. rest of the staff; waiters & housekeeping incredibly hospitable and helpful. Also, paid for movies that did not work. Would return to Borovets and use BulgeriaSki, however, would not stay at Festa Winter Hotel again. " ["general_comment"]=> string(246) "Reception staff quite rude.. rest of the staff; waiters & housekeeping incredibly hospitable and helpful. Also, paid for movies that did not work. Would return to Borovets and use BulgeriaSki, however, would not stay at Festa Winter Hotel again. " ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "0" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "1" ["display_day"]=> string(2) "13" ["display_year"]=> string(4) "2017" } [3329]=> array(35) { ["ID"]=> string(4) "3329" ["reservation_id"]=> string(5) "28901" ["ondate"]=> string(19) "2015-03-10 13:40:13" ["IP"]=> string(12) "212.67.184.2" ["language"]=> string(2) "en" ["submitter_name"]=> string(11) "Berend Peek" ["submitter_country"]=> string(15) "The Netherlands" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "5" ["website_resort_info"]=> string(1) "4" ["website_hotel_selection"]=> string(1) "4" ["website_hotel_info"]=> string(1) "4" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "4" ["reservation_friendly"]=> string(1) "4" ["reservation_competent"]=> string(1) "4" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "4" ["hotel_services"]=> string(1) "3" ["hotel_location"]=> string(1) "4" ["hotel_value"]=> string(1) "3" ["hotel_total"]=> string(3) "3.5" ["hotel_comment"]=> string(69) " The Hotel needs some extra maintenance, like the bathroom (nbr 41)! " ["general_comment"]=> string(69) "The Hotel needs some extra maintenance, like the bathroom (nbr 41)! " ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "1" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "3" ["display_day"]=> string(2) "10" ["display_year"]=> string(4) "2015" } [3026]=> array(35) { ["ID"]=> string(4) "3026" ["reservation_id"]=> string(5) "26969" ["ondate"]=> string(19) "2014-01-24 01:20:33" ["IP"]=> string(14) "86.169.252.238" ["language"]=> string(2) "en" ["submitter_name"]=> string(13) "Susan Euridge" ["submitter_country"]=> string(2) "UK" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "4" ["website_resort_info"]=> string(1) "3" ["website_hotel_selection"]=> string(1) "3" ["website_hotel_info"]=> string(1) "3" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "4" ["reservation_friendly"]=> string(1) "4" ["reservation_competent"]=> string(1) "4" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "5" ["hotel_services"]=> string(1) "4" ["hotel_location"]=> string(1) "5" ["hotel_value"]=> string(1) "5" ["hotel_total"]=> string(3) "4.8" ["hotel_comment"]=> string(1240) "1. The boot room is NOT a boot room but a cupboard with a rack for less than 20 skis, it is only locked at night after 10 pm. A hotel of this quality should provide lockable lockers and a lockable ski rack plus it should be heated as otherwise it has a nasty damp smell which was the case at The Fiesta Winter Palace. Ski equipment can be very expensive and needs to be secure. The lack of a boot room would deter me from rebooking and recommending. We had to carry all our boots etc and my sons v expensive skis to our room. Also there were signs of damage to wallpaper and furniture probably caused by skis and boards in rooms which is such a shame as the hotel is very beautiful. 2. Very poor show charging 7 lev a day to use the room safe. Far better to charge a little more for the room and make inclusive. 3. Worse we were charged 20 lev for a snapped room card. It was an obvious accident and possibly a weak card who knows. A lost card I would accept being charged for. Due to the latter in particular we did not eat in the hotel restaurant as the experience left, to coin a phrase, a bad taste. We would have dined perhaps twice as we like to support the hotel we stay in. Ditto we would have made more use of the hotel bar. " ["general_comment"]=> string(1240) "1. The boot room is NOT a boot room but a cupboard with a rack for less than 20 skis, it is only locked at night after 10 pm. A hotel of this quality should provide lockable lockers and a lockable ski rack plus it should be heated as otherwise it has a nasty damp smell which was the case at The Fiesta Winter Palace. Ski equipment can be very expensive and needs to be secure. The lack of a boot room would deter me from rebooking and recommending. We had to carry all our boots etc and my sons v expensive skis to our room. Also there were signs of damage to wallpaper and furniture probably caused by skis and boards in rooms which is such a shame as the hotel is very beautiful. 2. Very poor show charging 7 lev a day to use the room safe. Far better to charge a little more for the room and make inclusive. 3. Worse we were charged 20 lev for a snapped room card. It was an obvious accident and possibly a weak card who knows. A lost card I would accept being charged for. Due to the latter in particular we did not eat in the hotel restaurant as the experience left, to coin a phrase, a bad taste. We would have dined perhaps twice as we like to support the hotel we stay in. Ditto we would have made more use of the hotel bar. " ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:" ["publish_email"]=> string(1) "1" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "1" ["display_day"]=> string(2) "24" ["display_year"]=> string(4) "2014" } [2693]=> array(35) { ["ID"]=> string(4) "2693" ["reservation_id"]=> string(5) "24611" ["ondate"]=> string(19) "2013-01-09 18:40:04" ["IP"]=> string(12) "62.1.192.239" ["language"]=> string(2) "en" ["submitter_name"]=> string(15) "Ioannis Mylonas" ["submitter_country"]=> string(6) "Greece" ["published"]=> string(1) "1" ["website_id"]=> string(1) "3" ["website_friendly"]=> string(1) "3" ["website_resort_info"]=> string(1) "3" ["website_hotel_selection"]=> string(1) "3" ["website_hotel_info"]=> string(1) "3" ["website_comment"]=> string(0) "" ["reservation_fast"]=> string(1) "3" ["reservation_friendly"]=> string(1) "3" ["reservation_competent"]=> string(1) "3" ["reservation_comment"]=> string(0) "" ["hotel_id"]=> string(3) "997" ["website_hotel_id"]=> string(5) "10745" ["hotel_staff"]=> string(1) "2" ["hotel_services"]=> string(1) "2" ["hotel_location"]=> string(1) "4" ["hotel_value"]=> string(1) "2" ["hotel_total"]=> string(3) "2.5" ["hotel_comment"]=> string(182) "poor breakfast, no ski room available , no hairdryer in the room, no slippers. It's shame because the hotel is very beautiful, very close to the lifts and the center of the resort. " ["general_comment"]=> string(182) "poor breakfast, no ski room available , no hairdryer in the room, no slippers. It's shame because the hotel is very beautiful, very close to the lifts and the center of the resort. " ["publish_comment"]=> string(1) "1" ["publish_where"]=> string(1) "0" ["publish_websites"]=> string(25) ":1:2:3:4:5:6:7:8:9:10:11:" ["publish_email"]=> string(1) "0" ["deleted"]=> string(1) "0" ["display_month"]=> string(1) "1" ["display_day"]=> string(1) "9" ["display_year"]=> string(4) "2013" } }

Festa Winter Palace Hotel

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The guest reviews are submitted by our customers after their stay at Festa Winter Palace Hotel

General Rating

3.6/5 Average from 2 Reviews

Hotel Staff

3.0/5

Services / Facilities

3.5/5

Location

4.5/5

Value for Money

3.5/5

Comments on Festa Winter Palace Hotel

Matthew Harris from United Kingdom, sent on 9 March 2020

3.2/5

Using Bulgariaski.Com was easy and I would happily recommend and use it again

Nikki Addington from United Kingdom, sent on 26 February 2020

3.8/5

Booking for the hotel, transfers and ski equipment and school was all really easy. The transfer guys were great. Hotel was nice, food was good, pool area nice and quiet and the room was fine just needed more storage. Ski school was great. Would definitely recommend using Bulgaria ski and would book again myself.

Duncan McColl from United Kingdom, sent on 21 March 2018

3.2/5

Only saw Diane once to pick up the Vouchers which goes to say how well everything was organised.
The hotel was ok until the tap in the bathroom broke, flooded the room and ruined some of my daughters possessions.
She was moved to another smaller room but no compensation was offered for the upheaval.
Apart from this hotel is good 4*

Aimee Boyle from UK, sent on 13 January 2017

4.0/5

Reception staff quite rude.. rest of the staff; waiters & housekeeping incredibly hospitable and helpful. Also, paid for movies that did not work. Would return to Borovets and use BulgeriaSki, however, would not stay at Festa Winter Hotel again.

Berend Peek from The Netherlands, sent on 10 March 2015

3.5/5

The Hotel needs some extra maintenance, like the bathroom (nbr 41)!

Susan Euridge from UK, sent on 24 January 2014

4.8/5

1. The boot room is NOT a boot room but a cupboard with a rack for less than 20 skis, it is only locked at night after 10 pm.
A hotel of this quality should provide lockable lockers and a lockable ski rack plus it should be heated as otherwise it has a nasty damp smell which was the case at The Fiesta Winter Palace.
Ski equipment can be very expensive and needs to be secure.
The lack of a boot room would deter me from rebooking and recommending. We had to carry all our boots etc and my sons v expensive skis to our room. Also there were signs of damage to wallpaper and furniture probably caused by skis and boards in rooms which is such a shame as the hotel is very beautiful.
2. Very poor show charging 7 lev a day to use the room safe. Far better to charge a little more for the room and make inclusive.
3. Worse we were charged 20 lev for a snapped room card. It was an obvious accident and possibly a weak card who knows. A lost card I would accept being charged for.
Due to the latter in particular we did not eat in the hotel restaurant as the experience left, to coin a phrase, a bad taste. We would have dined perhaps twice as we like to support the hotel we stay in. Ditto we would have made more use of the hotel bar.

Ioannis Mylonas from Greece, sent on 9 January 2013

2.5/5

poor breakfast, no ski room available , no hairdryer in the room, no slippers.
It's shame because the hotel is very beautiful, very close to the lifts and the center of the resort.