array(15) {
[4027]=>
array(35) {
["ID"]=>
string(4) "4027"
["reservation_id"]=>
string(5) "41569"
["ondate"]=>
string(19) "2023-02-24 12:51:20"
["IP"]=>
string(12) "192.168.1.60"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(12) "Bogdan Bucur"
["submitter_country"]=>
string(0) ""
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "4"
["website_hotel_selection"]=>
string(1) "4"
["website_hotel_info"]=>
string(1) "4"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "3"
["hotel_services"]=>
string(1) "3"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "3"
["hotel_total"]=>
string(3) "3.5"
["hotel_comment"]=>
string(688) "The hotel maintenance is very poor, especially for the bathroom, furniture, no blinds at the windows, some lights are not fully functional, elevator was not startng for 20-30 seconds with only one person inside. Shaving was a real challenge, same for taking a shower, as the soap holder was missing and lighting was really poor.
Very flat breakfast menu, same things every day. The eggs can be cooked better and with some variation (omlet for example).
The positive aspect was the buffet for dinner: every evening a different menu with many choices. Really nice! Bulgariaski should offer it, if possible. We had some difficulties to arrange it at Reception, but we succeeded eventually."
["general_comment"]=>
string(688) "The hotel maintenance is very poor, especially for the bathroom, furniture, no blinds at the windows, some lights are not fully functional, elevator was not startng for 20-30 seconds with only one person inside. Shaving was a real challenge, same for taking a shower, as the soap holder was missing and lighting was really poor.
Very flat breakfast menu, same things every day. The eggs can be cooked better and with some variation (omlet for example).
The positive aspect was the buffet for dinner: every evening a different menu with many choices. Really nice! Bulgariaski should offer it, if possible. We had some difficulties to arrange it at Reception, but we succeeded eventually."
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "2"
["display_day"]=>
string(2) "24"
["display_year"]=>
string(4) "2023"
}
[3980]=>
array(35) {
["ID"]=>
string(4) "3980"
["reservation_id"]=>
string(5) "40191"
["ondate"]=>
string(19) "2022-01-13 21:11:48"
["IP"]=>
string(12) "192.168.1.60"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(15) "Bogdan Macarie "
["submitter_country"]=>
string(7) "Romania"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "0"
["website_resort_info"]=>
string(1) "0"
["website_hotel_selection"]=>
string(1) "0"
["website_hotel_info"]=>
string(1) "0"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "3"
["reservation_friendly"]=>
string(1) "3"
["reservation_competent"]=>
string(1) "3"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "2"
["hotel_services"]=>
string(1) "3"
["hotel_location"]=>
string(1) "2"
["hotel_value"]=>
string(1) "2"
["hotel_total"]=>
string(3) "2.2"
["hotel_comment"]=>
string(489) "we stayed at the Castle
Location - a bit further from Studenets than on Google Map; so not so great
Restaurant - excellent
Apartment - old furniture; with an unpleasant smell; did not recommend the Castle for this reason to other friends visiting Pamporovo
Ski room - inappropriate; somtimes it was closed when we needed to get the equipment
we were two families and we expected to be accommodated in the same building; it was not the case; we should have known that
parking - ok"
["general_comment"]=>
string(491) "we stayed at the Castle
Location - a bit further from Studenets than on Google Map; so not so great
Restaurant - excellent
Apartment - old furniture; with an unpleasant smell; did not recommend the Castle for this reason to other friends visiting Pamporovo
Ski room - inappropriate; somtimes it was closed when we needed to get the equipment
we were two families and we expected to be accommodated in the same building; it was not the case; we should have known that
parking - ok"
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "1"
["display_day"]=>
string(2) "13"
["display_year"]=>
string(4) "2022"
}
[3962]=>
array(35) {
["ID"]=>
string(4) "3962"
["reservation_id"]=>
string(5) "40063"
["ondate"]=>
string(19) "2022-01-10 01:46:24"
["IP"]=>
string(12) "192.168.1.60"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(14) "Khodor Elkadry"
["submitter_country"]=>
string(0) ""
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "3"
["website_resort_info"]=>
string(1) "3"
["website_hotel_selection"]=>
string(1) "1"
["website_hotel_info"]=>
string(1) "1"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "4"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "3"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "1"
["hotel_services"]=>
string(1) "1"
["hotel_location"]=>
string(1) "1"
["hotel_value"]=>
string(1) "1"
["hotel_total"]=>
string(3) "1.0"
["hotel_comment"]=>
string(753) "
Worse hotel selection ever. Staying at the castle hotel was a nightmare. The water heater and elevator squeaks all night so no sleep. The breakfast is outside the building where you need to take over 50 steps to get to. After walking outside in the ice and cold to the breakfast, you’ll definitely enjoy one of the worst coffee I’ve ever had from an outdated and broken machine. They have espresso but you have to pay for it. Breakfast is the same with very limited choices. The parking lot is the worst. Our car got stuck every single day. They don’t believe in using salt so it’s completely frozen, I’m pretty sure cars get hit everyday. The shuttle the promised is not available despite nearby hotels having it. It was definitely a waste of money. "
["general_comment"]=>
string(751) "Worse hotel selection ever. Staying at the castle hotel was a nightmare. The water heater and elevator squeaks all night so no sleep. The breakfast is outside the building where you need to take over 50 steps to get to. After walking outside in the ice and cold to the breakfast, you’ll definitely enjoy one of the worst coffee I’ve ever had from an outdated and broken machine. They have espresso but you have to pay for it. Breakfast is the same with very limited choices. The parking lot is the worst. Our car got stuck every single day. They don’t believe in using salt so it’s completely frozen, I’m pretty sure cars get hit everyday. The shuttle the promised is not available despite nearby hotels having it. It was definitely a waste of money. "
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "1"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "1"
["display_day"]=>
string(2) "10"
["display_year"]=>
string(4) "2022"
}
[3952]=>
array(35) {
["ID"]=>
string(4) "3952"
["reservation_id"]=>
string(5) "38934"
["ondate"]=>
string(19) "2020-03-30 16:27:37"
["IP"]=>
string(12) "192.168.1.60"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(14) "Narcyss Damian"
["submitter_country"]=>
string(7) "Romania"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "5"
["website_hotel_selection"]=>
string(1) "5"
["website_hotel_info"]=>
string(1) "5"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "5"
["hotel_services"]=>
string(1) "4"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "3"
["hotel_total"]=>
string(3) "4.2"
["hotel_comment"]=>
string(171) " The location is perfect for skiing, right on the slopes if is enough snow. Food in the restaurant was very well priced.. This is a good Bulgarian 3 star apartment hotel. "
["general_comment"]=>
string(172) " The location is perfect for skiing, right on the slopes if is enough snow. Food in the restaurant was very well priced.. This is a good Bulgarian 3 star apartment hotel. "
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "3"
["display_day"]=>
string(2) "30"
["display_year"]=>
string(4) "2020"
}
[3339]=>
array(35) {
["ID"]=>
string(4) "3339"
["reservation_id"]=>
string(5) "28565"
["ondate"]=>
string(19) "2015-03-21 08:44:24"
["IP"]=>
string(11) "5.14.69.147"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(14) "Narcyss Damian"
["submitter_country"]=>
string(7) "Romania"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "5"
["website_hotel_selection"]=>
string(1) "5"
["website_hotel_info"]=>
string(1) "5"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "4"
["hotel_services"]=>
string(1) "4"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "5"
["hotel_total"]=>
string(3) "4.5"
["hotel_comment"]=>
string(224) "The room it was clean, the employers very kind, always with smile and ready to help us about everything we need.also the breakfast was very good,which is important for those who do skiing.in general it is a very good hotel.."
["general_comment"]=>
string(223) "The room it was clean,the employers very kind, always with smile and ready to help us about everything we need.also the breakfast was very good,which is important for those who do skiing.in general it is a very good hotel.."
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "3"
["display_day"]=>
string(2) "21"
["display_year"]=>
string(4) "2015"
}
[3262]=>
array(35) {
["ID"]=>
string(4) "3262"
["reservation_id"]=>
string(5) "28506"
["ondate"]=>
string(19) "2015-01-29 12:03:57"
["IP"]=>
string(13) "92.13.111.161"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(9) "Jason May"
["submitter_country"]=>
string(2) "UK"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "4"
["website_hotel_selection"]=>
string(1) "5"
["website_hotel_info"]=>
string(1) "4"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "4"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "5"
["hotel_services"]=>
string(1) "4"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "5"
["hotel_total"]=>
string(3) "4.8"
["hotel_comment"]=>
string(219) "The WiFi in the rooms was not working, I asked my rep to sort but nothing was done.
Hotel was on the 7th slope, would be good to know this in advance as we could ski back to our hotel. A lot of people found this good. "
["general_comment"]=>
string(218) "The WiFi in the rooms was not working, I asked my rep to sort but nothing was done.
Hotel was on the 7th slope, would be good to know this in advance as we could ski back to our hotel. A lot of people found this good."
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "1"
["display_day"]=>
string(2) "29"
["display_year"]=>
string(4) "2015"
}
[3135]=>
array(35) {
["ID"]=>
string(4) "3135"
["reservation_id"]=>
string(5) "26834"
["ondate"]=>
string(19) "2014-03-31 14:10:07"
["IP"]=>
string(11) "5.14.49.185"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(14) "NARCYSS DAMIAN"
["submitter_country"]=>
string(0) ""
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "5"
["website_hotel_selection"]=>
string(1) "5"
["website_hotel_info"]=>
string(1) "5"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "4"
["hotel_services"]=>
string(1) "4"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "5"
["hotel_total"]=>
string(3) "4.5"
["hotel_comment"]=>
string(140) " Perfect location, next to the ski-lifts, friendly staff, clean and warm rooms, parking is free of charge, Super Market inside the complex. "
["general_comment"]=>
string(139) "Perfect location, next to the ski-lifts, friendly staff, clean and warm rooms, parking is free of charge, Super Market inside the complex. "
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "3"
["display_day"]=>
string(2) "31"
["display_year"]=>
string(4) "2014"
}
[3103]=>
array(35) {
["ID"]=>
string(4) "3103"
["reservation_id"]=>
string(5) "27121"
["ondate"]=>
string(19) "2014-02-26 23:12:37"
["IP"]=>
string(14) "188.141.42.230"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(12) "Roger Martin"
["submitter_country"]=>
string(7) "Ireland"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "4"
["website_resort_info"]=>
string(1) "4"
["website_hotel_selection"]=>
string(1) "4"
["website_hotel_info"]=>
string(1) "4"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "3"
["hotel_services"]=>
string(1) "3"
["hotel_location"]=>
string(1) "4"
["hotel_value"]=>
string(1) "4"
["hotel_total"]=>
string(3) "3.5"
["hotel_comment"]=>
string(39) "Overall very good. Breakfast not great."
["general_comment"]=>
string(39) "overall very good. Breakfast not great."
["publish_comment"]=>
string(1) "0"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(49) ":1:2:3:4:5:6:7:8:9:10:11:12:13:14:15:16:17:18:19:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "2"
["display_day"]=>
string(2) "26"
["display_year"]=>
string(4) "2014"
}
[2712]=>
array(35) {
["ID"]=>
string(4) "2712"
["reservation_id"]=>
string(5) "24525"
["ondate"]=>
string(19) "2013-01-26 10:05:49"
["IP"]=>
string(11) "5.14.92.166"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(14) "Narcyss Damian"
["submitter_country"]=>
string(0) ""
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "5"
["website_resort_info"]=>
string(1) "5"
["website_hotel_selection"]=>
string(1) "5"
["website_hotel_info"]=>
string(1) "5"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "4"
["hotel_services"]=>
string(1) "4"
["hotel_location"]=>
string(1) "5"
["hotel_value"]=>
string(1) "5"
["hotel_total"]=>
string(3) "4.5"
["hotel_comment"]=>
string(177) "Hotel is located on the slope and you can ski-in and ski-out, you have nearly restaurants or supermarket. Free parking near hotel. Price value ratio was very good. I'll be back!"
["general_comment"]=>
string(177) "Hotel is located on the slope and you can ski-in and ski-out, you have nearly restaurants or supermarket.Free parking near hotel. Price value ratio was very good. I'll be back! "
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(25) ":1:2:3:4:5:6:7:8:9:10:11:"
["publish_email"]=>
string(1) "1"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "1"
["display_day"]=>
string(2) "26"
["display_year"]=>
string(4) "2013"
}
[2705]=>
array(35) {
["ID"]=>
string(4) "2705"
["reservation_id"]=>
string(5) "25098"
["ondate"]=>
string(19) "2013-01-23 15:51:04"
["IP"]=>
string(15) "193.128.202.131"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(11) "Umed Saidov"
["submitter_country"]=>
string(2) "UK"
["published"]=>
string(1) "1"
["website_id"]=>
string(1) "3"
["website_friendly"]=>
string(1) "4"
["website_resort_info"]=>
string(1) "4"
["website_hotel_selection"]=>
string(1) "4"
["website_hotel_info"]=>
string(1) "4"
["website_comment"]=>
string(0) ""
["reservation_fast"]=>
string(1) "5"
["reservation_friendly"]=>
string(1) "5"
["reservation_competent"]=>
string(1) "5"
["reservation_comment"]=>
string(0) ""
["hotel_id"]=>
string(3) "534"
["website_hotel_id"]=>
string(5) "10287"
["hotel_staff"]=>
string(1) "2"
["hotel_services"]=>
string(1) "3"
["hotel_location"]=>
string(1) "3"
["hotel_value"]=>
string(1) "4"
["hotel_total"]=>
string(3) "3.0"
["hotel_comment"]=>
string(44) "Great professional service and good prices! "
["general_comment"]=>
string(43) "Great professional service and good prices!"
["publish_comment"]=>
string(1) "1"
["publish_where"]=>
string(1) "0"
["publish_websites"]=>
string(25) ":1:2:3:4:5:6:7:8:9:10:11:"
["publish_email"]=>
string(1) "0"
["deleted"]=>
string(1) "0"
["display_month"]=>
string(1) "1"
["display_day"]=>
string(2) "23"
["display_year"]=>
string(4) "2013"
}
[2335]=>
array(35) {
["ID"]=>
string(4) "2335"
["reservation_id"]=>
string(5) "22914"
["ondate"]=>
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string(145) "This is the third time staying at this hotel and I think is one of the best option in Pamporovo as price, quality of accommodation and location. "
["general_comment"]=>
string(144) "This is the third time staying at this hotel and I think is one of the best option in Pamporovo as price, quality of accomodation and location. "
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string(235) "The location is hard to beat, it's right next to the ski slopes, you can practically ski into the lobby. The hotel staff spoke good English and were eager to help. The rooms are nice and warm. The hotel staff is friendly. I'll be back."
["general_comment"]=>
string(235) "The location is hard to beat, it's right next to the ski slopes, you can practically ski into the lobby. The hotel staff spoke good English and were eager to help. The rooms are nice and warm. The hotel staff is friendly. I'll be back."
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string(232) "Very nice and comfortable hotel. The staff is friendly and supportive, the apartments are clean and fully equiped for a nice and pleasant stay. Excellent location and value for money.
The breakfast could have been more diversified."
["general_comment"]=>
string(243) "Very nice and comfortable hotel. The staff is friendly and supportive, the apartments are clean and fully equiped for a nice and pleasant stay. Excellent location and value for money.
The breakfast could have been more diversified.
"
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string(1) "5"
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string(18) "All was perfect.
"
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string(5) "19776"
["ondate"]=>
string(19) "2010-12-31 17:18:41"
["IP"]=>
string(12) "95.42.87.153"
["language"]=>
string(2) "en"
["submitter_name"]=>
string(15) "Atanas Bozhilov"
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string(8) "Bulgaria"
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string(1) "4"
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string(3) "4.0"
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string(392) "Everything was fine at the hotel. The only think I would like to mention is the internet in the rooms. I've stayed in the same hotel 3 years ago and they had problems with the internet in the room, this year I stayed in the same room and the problem with the internet still persists. Other than that all was very good!!! I will chose the same hotel again during my next stay in Pamporovo!!!
"
["general_comment"]=>
string(390) "Everything was fine at the hotel. The only think I would like to mention is the internet in the rooms. I've stayed in the same hotel 3 years ago and they had problems with the internet in the room, this year I stayed in the same room and the problem with the internet still persists. Other than that all was very good!!! I will chose the same hotel again during my next stay in Pamporovo!!!"
["publish_comment"]=>
string(1) "0"
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}
General Rating
4.0/5
Average from 21 Reviews
Hotel Staff
Services / Facilities
Location
Value for Money
Bogdan Bucur , sent on 24 February 2023
The hotel maintenance is very poor, especially for the bathroom, furniture, no blinds at the windows, some lights are not fully functional, elevator was not startng for 20-30 seconds with only one person inside. Shaving was a real challenge, same for taking a shower, as the soap holder was missing and lighting was really poor.
Very flat breakfast menu, same things every day. The eggs can be cooked better and with some variation (omlet for example).
The positive aspect was the buffet for dinner: every evening a different menu with many choices. Really nice! Bulgariaski should offer it, if possible. We had some difficulties to arrange it at Reception, but we succeeded eventually.
Bogdan Macarie from Romania, sent on 13 January 2022
we stayed at the Castle
Location - a bit further from Studenets than on Google Map; so not so great
Restaurant - excellent
Apartment - old furniture; with an unpleasant smell; did not recommend the Castle for this reason to other friends visiting Pamporovo
Ski room - inappropriate; somtimes it was closed when we needed to get the equipment
we were two families and we expected to be accommodated in the same building; it was not the case; we should have known that
parking - ok
Khodor Elkadry , sent on 10 January 2022
Worse hotel selection ever. Staying at the castle hotel was a nightmare. The water heater and elevator squeaks all night so no sleep. The breakfast is outside the building where you need to take over 50 steps to get to. After walking outside in the ice and cold to the breakfast, you’ll definitely enjoy one of the worst coffee I’ve ever had from an outdated and broken machine. They have espresso but you have to pay for it. Breakfast is the same with very limited choices. The parking lot is the worst. Our car got stuck every single day. They don’t believe in using salt so it’s completely frozen, I’m pretty sure cars get hit everyday. The shuttle the promised is not available despite nearby hotels having it. It was definitely a waste of money.
Narcyss Damian from Romania, sent on 30 March 2020
The location is perfect for skiing, right on the slopes if is enough snow. Food in the restaurant was very well priced.. This is a good Bulgarian 3 star apartment hotel.
Narcyss Damian from Romania, sent on 21 March 2015
The room it was clean, the employers very kind, always with smile and ready to help us about everything we need.also the breakfast was very good,which is important for those who do skiing.in general it is a very good hotel..
Jason May from UK, sent on 29 January 2015
The WiFi in the rooms was not working, I asked my rep to sort but nothing was done.
Hotel was on the 7th slope, would be good to know this in advance as we could ski back to our hotel. A lot of people found this good.
NARCYSS DAMIAN , sent on 31 March 2014
Perfect location, next to the ski-lifts, friendly staff, clean and warm rooms, parking is free of charge, Super Market inside the complex.
Roger Martin from Ireland, sent on 26 February 2014
Overall very good. Breakfast not great.
Narcyss Damian , sent on 26 January 2013
Hotel is located on the slope and you can ski-in and ski-out, you have nearly restaurants or supermarket. Free parking near hotel. Price value ratio was very good. I'll be back!
Umed Saidov from UK, sent on 23 January 2013
Great professional service and good prices!
Narcyss Damian from Romania, sent on 12 March 2012
This is the third time staying at this hotel and I think is one of the best option in Pamporovo as price, quality of accommodation and location.
Narcyss Damian from Romania, sent on 13 January 2012
The location is hard to beat, it's right next to the ski slopes, you can practically ski into the lobby. The hotel staff spoke good English and were eager to help. The rooms are nice and warm. The hotel staff is friendly. I'll be back.
Narcyss Damian from Romania, sent on 9 February 2011
Very nice and comfortable hotel. The staff is friendly and supportive, the apartments are clean and fully equiped for a nice and pleasant stay. Excellent location and value for money.
The breakfast could have been more diversified.
Narcyss Damian from Romania, sent on 13 January 2011
All was perfect.
Atanas Bozhilov from Bulgaria, sent on 31 December 2010
Everything was fine at the hotel. The only think I would like to mention is the internet in the rooms. I've stayed in the same hotel 3 years ago and they had problems with the internet in the room, this year I stayed in the same room and the problem with the internet still persists. Other than that all was very good!!! I will chose the same hotel again during my next stay in Pamporovo!!!
3.8/5
3.5/5
4.4/5
4.2/5
Comments on Pamporovo Castle
3.5/5
2.2/5
4.8/5
